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How to Fix “Unfortunately the Has Stopped”



We all come across various problems and errors on our android device. One of the worst errors that we get on our phone is “Unfortunately the Has Stopped.” And guess what, this will keep on annoying you unless you do something to fix this. If you are a victim of this error, then in this particular tutorial, we are going to tell you how you can fix this error very easily. But, before getting started with the steps to Fix Unfortunately the Has Stopped error, let’s understand why this error occurs.

Most of the time, we get this error when we open any system app like Phone or contacts, etc. This error means that you cannot use the app properly without having to reproduce this error again. This error message is usually caused by the phone or SIM Toolkit application. So, since we are now aware of the cause of this error, let’s talk about the steps to fix this.

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Fix Has Stopped error

Clear Cache and Data of Phone App

As said in above, this error is usually caused via the system applications like the phone app. One of the easiest ways to fix this error is to just clear the cache and the data of Phone app. To do this, open the settings of your phone. You can either go to all apps and tap on settings icon or swipe down to bring the notification panel, and from there, you can get into the settings of your phone. When you are in the settings, find the ‘Apps’ or ‘App Manager’ option. Tap on it and make sure all the apps are visible

When you are in the settings, find the ‘Apps’ or ‘App Manager’ option. Tap on it and make sure all the apps are visible including the system apps. To ensure this, tap on the three dots on the top right and select ‘Show System.’ If you are using Samsung device, just select the ‘All’ apps tab that will show all the apps on the phone including the system apps. Now, find the ‘Phone’ app from the list of all apps and tap on it. Here, do this –

  • Force Stop the app
  • Clear the Cache of the app
  • Clear the Data of the app

Lastly, do a simple reboot and the Unfortunately the Has Stopped error will be gone. If it persists, just move on to the second step.


Wipe cache and data of SIM Toolkit

This step is also similar to the Step 1 as here also, you need to go to Settings > Apps and then, select the ‘Sim Toolkit’ app from the list. Clear its Cache as well as the Data, and hopefully, the error will not appear again.


Unfortunately the Has Stopped error

Wipe Cache Partition

This step can be done via the Android System recovery, and no, there is no complicated process. Here is what you have to do –

  • Turn Off your phone and when it is off, press these keys together – Power + Volume Up + Home button. Now, this is in the case of Samsung device. If you own any other phone, you can search on the internet for the keys combination required for getting into the System Recovery.
  • Once you are into the Android System Recovery, you can navigate using the volume buttons and there, you have to select the option called ‘Wipe Cache Partition.’ Choose this option using the power button. Lastly, when it finishes, reboot your phone by selecting the option to restart. Keep in mind that the data won’t be deleted and it is only to wipe the cache. 

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Battery Optimization settings

Battery Optimization settings

Well, this step has worked for many users that is why we are sharing it here. So, what you have to do is that go to the Settings and select ‘battery’ option. The option might be different for other phones like for Samsung devices; you might see the option ‘Power Manager.’ When you are in that, just tap on the three dots on the top right and select ‘Battery Optimization.’

Here, select ‘All Apps’ from the option and then search for ‘Phone/messaging Storage.’ Tap on it and then, select ‘Do Not Optimize.’ If it works, then make sure to let us know via comments.


Factory Reset to fix issues

Well, if all the above steps didn’t work, the last thing that you have to do to fix Unfortunately the Has Stopped error is to do a Factory data reset.eep in mind that all your data will be deleted permanently from the phone memory, so it is advised to take a backup before doing this step.

Once you have taken the backup, just go into the Android System Recovery again and then, select Factory Reset and use the power button to select the option. Once it finishes, reboot your phone, and you will no longer get Unfortunately the Has Stopped error.


So, there were some steps that worked for most of the users to fix the Has Stopped error. If any of the above steps worked for you, let us know in the comments section below. If you think there is any other fix that works, make sure to let us know. Have a Good Day.

A Geek & Internet Freak currently pursuing Engineering Bachelors in Information Technology. A die-hard Android fan who keeps track of every little happening in the Android world. When not writing, he loves watching videos of his favourite creators on YouTube & he is the one who handles DroidHolic's YouTube channel as well!

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